Customer Experience

Encore Connect

The white-label borrower app for NBFCs and Lenders that puts your customers in control. Reduce support costs and increase repayment efficiency with a 24x7 self-service suite.

Instant Resolution

Zero-Touch Operations

Empower borrowers to download statements, pay EMIs via UPI, and resolve queries instantly without agent intervention.

360° View

Complete Loan Visibility

Empower your borrowers with real-time access to their loan data. No more calling support centers to ask "How much do I owe?" or "When is my next EMI?".

Real-time Loan View

Live view of principal, interest, overdue charges, and total outstanding.
Repayment Schedule

Clear visualization of past payments and upcoming EMI dates.

Frictionless Collections

Instant Digital Repayments

Reduce delinquency by making it incredibly easy for customers to pay. Encore Connect integrates seamlessly with India's leading payment gateways.

UPI Integration

Direct integration with GPay, PhonePe, and Paytm intent flows.

Debit & Netbanking

Support for all major banks and card networks.

BBPS Ready

Fetch bills and pay via any BBPS enabled app.

Auto-Receipts

Instant payment confirmation and receipt generation.

Zero-Touch Ops

Self-Service Documents

Reduce call center volumes by 40% by allowing customers to generate their own regulatory documents instantly.

Statement of Account

Customers can download signed, branded SOAs for any date range without manual intervention.

NOC & Closure Letters

Automated issuance of No Objection Certificates once a loan is fully repaid in the LMS.

Service Requests

Built-in ticketing system for foreclosure requests, address changes, or disputes.

Frequently Asked Questions

How do I access my loan details?

Simply log in to the app to view your loan balance, EMI schedule, interest rates, and due dates in real-time.

Can I make loan payments via the app?

Yes! Encore Connect supports secure, instant payments via integrated payment gateways (Netbanking, UPI, etc).

How do I raise a service request?

Navigate to the “Services” section, select your request type (e.g., foreclosure, tenure change), and submit. Track its status in real-time.

Is the platform secure?

Absolutely! We use advanced encryption and a maker-checker workflow to ensure all transactions and requests are processed securely.

Can I download my loan statement?

Yes, you can instantly generate and download your signed loan statements (SOA) anytime.

What is the Customer 360° view?

It’s a unified dashboard that provides a complete snapshot of your loan history, interactions, and service requests for a seamless experience.